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Frequently Asked Questions

Frequently Asked Questions / Help Section 

SHIPPING

Q. What Shipping Methods Are Available?
A. Air shipping and Surface Shipping Methods are available.

Q. Do You Ship Internationally?
A. As of now we ship only in India

Q. How Long Will It Take To Get My Package?
A. Our dispatch time is 1-3 Working days from the order confirmation date or sometimes it takes more times to dispatch, we make our best efforts to deliver each item in your order within 7-15 business days. However in some cases, we may take longer, up to 20 working days, to deliver the order as we may have to procure it from some other stores or our supplier.

PAYMENT

Q. What Payment Methods Are Accepted?
A. We accept all major Credit cards, Debit cards, Net banking facilities from almost all banks in India. Wallet payments can be done through UPI, Airtel Money, Freecharge, Ola Money, MobiKwik, PayZapp and Paytm.

Q. Is Buying On-Line Safe?
A. Yes it is safe. Our payment partners use state of art encryption technologies to keep your transaction safe.

ORDER & RETURNS

Q. How do I place an Order?
A. Placing an order is super easy. Click on buy now button, fill in your address details and complete payment.

Q. How Can I Cancel Or Change My Order?
A. You can raise a cancellation request at support@indclues.com.

Q. Do I need an account to place an order?
A. Yes account creation is required.

Q. How Do I Track My Order?
A. Visit Order History section, click on the relevant order which you want to track. Tracking number will be visible on shipped orders. Click on the track button to check the current status of transit or visit Track Your Order page.

Q. How Can I Return a Product?
A. To start a return, you can contact us at support@indclues.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Check our Return Policy for more details.

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